Mail Order FAQs

Everything you need to know about ordering plants by mail from Hardy's Cottage Garden Plants.

Not sure what to order? Use our filters to find plants suited to your growing conditions, search by name using the magnifying glass, or browse alphabetically using our Genus A–Z. You can also filter to show in-stock plants only.

Ordering

How do I place a mail order?
Browse our range online, add to your basket, and checkout. It's that simple.

Can I collect my order instead of having it delivered?
Yes — at checkout you can switch from delivery to in-store collection. This is a great option if you're planning a visit to the nursery and would like your plants ready and waiting for you.

Stock Availability

We use specific terms across our website to describe plant availability:

Temporarily Unavailable
You may see this label on plant listings in our collections. It means the plant is currently unavailable to order but is not gone for good — we grow all our own plants and restock throughout the season. Open the individual plant page to see more detail on when it will be available again.

Back Soon
Shown on the plant page when stock will be available again within 2–4 weeks.

In Propagation
We are actively growing this plant and it will be available to order within the current growing season.

Available Summer 2027
This plant is scheduled for sale in Summer 2027 and is not yet available to order.

Can I be notified when a plant is available?
Yes! Use the Notify Me When Back in Stock button on any plant page showing Temporarily Unavailable and we'll email you as soon as it's ready to order.

Delivery

When will my order be dispatched?
We dispatch on set days each week to keep plants in the best condition. You'll receive an email notification when your order is on its way.

How are plants packaged?
Carefully packed to minimise movement and stress in transit, using sustainable packaging wherever possible.

Where We Deliver

Where do you deliver?
We deliver to mainland England, Scotland, and Wales. We're unable to deliver to Northern Ireland, the Channel Islands, the Isle of Man, or the Scottish Highlands and Islands due to extended transit times. Our full shipping policy inc. delivery charges

Do you ship internationally?
Not currently — plant health regulations and welfare during transit make this impractical.

Plant Condition

What condition will my plants arrive in?
Plants are dispatched healthy and well-packed. If they look a little tired after their journey, give them a good drink and they'll soon perk up.

Returns & Issues

What if my plants arrive damaged?
Contact us within 48 hours of delivery with photos and we'll resolve it promptly.